North London Partners in health and care

Access to the Dental Urgent Care Hubs in North Central London


The following process has been implemented in London to ensure patients can access urgent dental care during the pandemic:

  • All NHS dental practices are expected to be providing urgent telephone advice and triage. Anyone with a regular dentist should, as a first step, call their practice. Patients should not visit the practice. The dentist will assess the patient’s condition, give advice, and if needed, issue prescriptions for painkillers or antibiotics which can then be collected from, or delivered by a local pharmacy.
  • Anyone without a regular dentist may refer to uk/service-search/find-a-dentistto obtain details of a local practice.
  • If, following triage by a dentist, the patient is assessed as requiring an urgent face-to face treatment, they will be directed to ring 111 where they will be triaged by the Dental Triage service.
  • Following assessment by the Dental Triage Service, if the patient needs an onward referral, this will be made to one of the Urgent Dental Care Hubs (UDCH) (dependent on the service available at the time of call). The UDCH will contact the patient, and clinically assess them before any active treatment is offered. This is to ensure they have the correct demographic information and relevant medical history, as well as mitigating any Covid-19 concerns.
  • Following remote assessment by the UDCH, if felt clinically appropriate, the patient will be directed to attend for a face-to-face consultation. 

It is essential that people follow the above dental triage system and do not visit A&E departments with dental problems.

The North Central London dental hubs are located in Barnet, Camden, Haringey and Islington. Following the assessment by the Dental Triage Service, patients will be referred to one that is convenient to them.