North London Partners in health and care

Provider frequently asked questions

We are working across Barnet, Camden, Enfield, Islington and Haringey to create electronic joined-up health and care records.

Frequently asked questions from health and care professionals using the system can be found below.

If you have a question which has not been answered here, you can contact us by emailing: or contact your deployment manager.

Please do not use this email address for user support. 


If HIE is running slowly, or not working as expected, this is often as a result of a Trust's network or internal systems, so please contact your organisation's service desk.

Test request and results, or something such as an abnormal BP reading still falls under the responsibility of the organisation or clinician who made the request for the test.  However if you notice something that raises a concern, it is good professional practice to liaise with colleagues across the system to register your concern. 

Only data with a code behind it will be shared to the HIE, so this information will not be included in the HIE record. 

HIE does not change standard practice.   It is still necessary to send clinical letters between professionals as HIE is view only - it does not prompt any alerts or notify you of updates. 

HIE does not currently give access to EMIS community.