Provider frequently asked questions
HealtheIntent: Frequently asked questions for care providers can be found below.
HealtheIntent is a platform that will allow health and care professionals in north central London to be more proactive in the care of patients and communities.
If you have a question which has not been answered here, you can contact the programme manager: firstname.lastname@example.org.
Please do not use this email address for user support.
HealtheIntent is an important part of our digital and analytical capability to support population health management (PHM) across NCL.
Its purpose is to support the delivery of direct care to individual patients / service users, identifying ‘gaps in care’ through registries and case finding via HealtheAnalytics, so that individual patients can be offered the appropriate intervention.
Improvements in health outcomes at a population level: identifying where the largest ‘gaps in care’ are for a specific population;
Identifying where there are opportunities for quality improvement by showing where there may be unwarranted variation, so that improved processes can be put in place for the population to enable them to be offered and access the appropriate intervention
We are not using it for strategic planning and needs analysis; evaluation; research
HealtheIntent consists of: HealtheRecord, HealtheRegistries and HealtheAnalytics.
- HealtheRecord integrates and links data from health and care organisations from across North Central London health and care to create a near real time, integrated record for residents, which can then be used to proactively by health and care professionals to manage their care. For example, where a clinician is responsible for the clinical care of a patient, they will be able to view that individuals blood pressure readings over time, irrespective of which service has undertaken them. The HealtheRecord, is used to drive the HealtheRegistries and
- HealtheRegistries provides a dashboard view for specific population cohorts, for example, people with a long-term condition e.g. diabetes. It enables users to see how patients within their population (GP practice, borough or PCN) are doing against a set of indicators/measures e.g. Hba1C result, prescriptions. This enables gaps or duplication in care to be identified and managed accordingly.
- HealtheAnalytics can be used to identify trends and unwarranted variation in population cohorts via the use of Tableau. It will also enable clinicians and care professionals to ‘drill down’ into specific data layers for example borough, practice, PCN to see which of their patients require specific
Four registries are available – atrial fibrillation, diabetes (Adult) COPD (Adult) and asthma (children).
We are developing more registries and these will be made available in batches over the next twelve months, for example learning disabilities (all ages) best start in life (conception to 5) and the physical health of people with serious mental illness (adults)
- GP data from across NCL will be updated every 24 hours to support the development of PCNs, quality improvement activities of QISTs and individual GP practices.
- Data will have been ‘normalised’ which means that the coding has been sorted out (e.g. the 200 diabetes diagnosis codes in EMIS will be captured as having diabetes type 1 or diabetes type 2 etc.).
- Individual patient data (i.e. medical details) will only be accessible to health and care professionals who are providing a patient with care. All ‘drill down’ functionality in the registries and analytics will allow the health and care professional to immediately see an identifiable list of their patients for any appropriate action to be taken. Only those with a legitimate relationship with a patient for the purposes of providing them with care, will have access to an individual patient's medical record.
- Population level data will be available as anonymised statistics (e.g. % who have blood pressure controlled) and will allow comparative analysis by GP practices, PCNs and/or boroughs. This is configurable and we can agree how this is done. These views can be accessible to those who need to see them, but they will not have access to patient identifiable data.
Primary Care Networks (PCNs) and Quality Improvement Support Teams (QISTs) will be able to access:
- population level (i.e. anonymised) data for the first registries to identify gaps in care in diabetes, atrial fibrillation, childhood asthma and COPD at GP practice, PCN and borough levels. Registries will be expanding over the next few months to include co-morbidities, early years, serious mental illness, frailty, for example.
- population level (i.e. anonymised) data for analytics to identify opportunities for case finding and quality improvement at GP practice, PCN and borough levels. This will directly support the work of QISTs.
- scorecards to support the delivery of population health interventions
- Access will be via a secure web link for named users
The required Data Processing Contract will be available for practices to sign from early November.
Once signed, practices will be processed in batches. Activation of HealtheIntent takes approximately 10 days. Your practice will receive an email inviting you to activate your connection to HealtheIntent. Once activated, you will be able to used HealtheIntent with 48-72 hours.
North London Partners in health and care is the first STP to roll out Healtheintent to GP practices, to help support the care delivered by GPs and PCNs. We expect that all GP practices will be using HealtheIntent by March 2020. Over the next year we will be adding provider data to Healtheintent which will also increase the functionality and analytics available.
North London Partners in health and care is overseeing the introduction of HealtheIntent. If you have questions that have not been answered on our website, please contact:
Dr Zoe Keddie, HealtheIntent Programme Manager
For queries relating to the analytics functions of HealtheIntent (HealtheAnalytics)
Dalina Vekinis Prinicipal Public Health Intelligence Specialist
The information displayed in HealtheIntent is updated every 24 hours. Data collected and processed within HealtheIntent are stored on a Cerner UK Data Centre.
It’s also backed up and stored on a second Cerner UK Data Centre.