North London Partners in health and care

Residents’ voices helping transform services

Twenty residents met during July to share experiences of being patient and resident representative on NHS transformation and change programmes and discuss what factors can make the experience worthwhile and positive.

The residents were in agreement that the experience of providing the ‘lay-person’s voice’ on North London Partners in health and care’s transformation programmes was motivating and confident boosting when they saw the impact that their contributions had in improving patient’s experience of using services and the health outcomes.

A representative from the Experts by Experience Board, which provides feedback to the mental health workstream, told the group he felt valued when he saw his contribution was improving the experience of people using the service.

A patient representative assisting with the Teledermatology project was motivated and encouraged at being able to use her initiative in finding ways to work with GP surgeries and get people’s feedback on the new service.

The support and training provided to patient representatives working with the Elective Orthopaedic Services Review was singled out for praise. 

The group also made a number of suggestions to help support representatives including: being clear about what representatives are required to do, providing information about training opportunities and, ideally, having at least two representatives on a decision making group.

North London Partners’ Patient and Public Engagement Manager, iuliana Dinu said:  “It was very inspiring to see how motivated and confident the representatives were working on decision making boards with clinicians, managers and other health practitioners.

“We’re taking on board all feedback and are looking for training opportunities across London to further their development. We’re going to meet again in October.

“Anyone with an interest in health and care can represent the voice of residents. The time commitments varies it can be approximately eight hours a month, but can be less.”

If you would like to find out about opportunities to get involved in providing a resident’s voice for the health and care transformation programme email