North London Partners in health and care

Citizen / Patient Representatives for Patient Held Record Working Group

North London Partners in Health and Care (NLP) team is recruiting two citizen / patient representatives for the Personal Health Record (PHR) Working Group.

North London Partners in Health and Care is a partnership of 28 health and care organisations, including  councils, the Clinical Commissioning group, NHS providers and other partners who work together to deliver health and care services for North Central London (NCL). It serves a population of more than 1.5 million people from the London boroughs of Barnet, Camden, Enfield, Haringey and Islington. 

Our vision is to transform the health and care system in North Central London so we can deliver positive outcomes for our population, improve our residents’ experience of health and care services and create a sustainable system fit for the future. 

Digital Programmes

These initiatives comprise the NCL Digital Programme:

  • Implementation of a Health Information Exchange to provide access to health and care records from health and social care organisations and locations across the STP;
  • Implementation of HealtheIntent which is a platform to support Population Health Management across the North London Partners.
  • Personal Health Record (PHR), to help empower and engage patients digitally in their own health and care. This is an online health and care record, managed by the individual who the record is about, also accessible by their healthcare providers.

The North London Partners in Health and Care Digital Board oversees the delivery of the STP’s Core Digital Initiatives, providing leadership, governance and assurance. There are two citizen representatives on the digital board. The Population Health and Equality Board that oversees the use of HealtheIntent also has citizen representation.

The PHR Working Group

The PHR working group brings together health and care professionals, IMT experts and citizens

  • To agree a unified NCL approach and vision for PHR, learning from existing solutions. 
  • To ensure that NCL residents have equitable and integrated access to PHR wherever they access care.
  • To propose to the Digital Board a business plan to progress the PHR development in NCL.
  • To establish a digital portal for residents that enables access to their health and care records; provides a means of digital interaction (e.g. rebook appointments and/or exchange information); and enables active participation in the planning and delivery of their own care. 
  • This may be achieved through a single system or through a combination of integrated portals, accessed through a secure single patient front door such as the NHS App.

How you can get involved?

By applying to become a citizen / patient representatives who has knowledge and/or experience of using health services and PHR in North Central London.  As a representative you will bring your experiences into discussions. 

Who can apply?

  • Anyone living, and/or accessing health care, in North Central London (in boroughs of Barnet, Camden, Enfield, Haringey, and Islington).
  • Volunteers who can commit to approximately 6-8 hours every month (including attending meetings and reading briefing papers).
  • Volunteers who are passionate and committed to improving the quality of care for patients across North Central London.

What skills and experience are required?


  • Experience of engagement and participation in a group / committee which provides leadership, governance and assurance
  • Ability to understand and evaluate a range of information and evidence
  • Good oral and written communication skills and interpersonal skills, including the ability to communicate with a range of stakeholders
  • Awareness of and commitment to equality, diversity and inclusion
  • A broad understanding of digital programmes


  • Direct experience of using health and care services in North Central London as a patient or carer
  • Experience of engagement and participation, on behalf of patients and the public, within health, social care or health education
  • A broad understanding of the challenges facing healthcare system

Equality, diversity and inclusion 

  • We value and promote equality, diversity and inclusion, and welcome applications from all sections of the community.

What you will be doing? - Role Description

  1. To be an active member of the monthly PHR working group with an equal status to other members. This is held via MS Teams conference or in a face-to-face meeting within NCL (once this is considered safe again) and is one hour per month, during working hours.
  2. To represent the interests of patients and residents and highlight issues and considerations which may be of concern to patients and residents.
  3. To identify opportunities for engaging with the wider community and support the PHR programme with this.
  4. To participate in workshops or other engagement events as required.
  5. To co-operate with the citizen representatives on the NLP Digital Board and other working groups
  6. To complete a short evaluation every six months to report on the impact their contribution has had on the work of the working group. A copy of the evaluations will be given to the Chair.
  7. To participate in NCL citizens engagement support group bimonthly.

What we can offer to you

  1. We will hold a short induction session to support you in the new role and ongoing support will be offered to you from the programme manager.
  2. We will ensure that you will be supported to understand the content of the reports and documents and any use of jargon will be explained.
  3. All papers will be circulated in electronic form
  4. The programme manager will be your contact if you require any further support.
  5. Travel expenses, following NLP expenses policy, will be paid on production of receipts.
  6. Develop new skills and knowledge working within the health and care system
  7. A future reference, based on your involvement in the programme.

If you would like to be involved, please complete a personal statement, maximum 500 words, to tell us what interests you about PHR and why you are suitable for this role.

Please submit your personal statement via email by Wednesday 15th September, to (Programme Manager for PHR) and (Dr Achim Schwenk, Chief Clinical Information Officer and chair of the PHR working group)

If you have any further questions, please email Piyali: