North London Partners in health and care

Frequently asked questions


You will find the answers to some of the most frequently asked questions below. 

You can also download a copy of our leaflet, which will also available from your GP practice, when they join the programme. 

If you have a question which has not been answered here, you can contact us by emailing: joined-up.care-record@nhs.net or call our enquiry line on: 020 3688 1900

Please do not use this email address for opting-out.  You should do this using the form on our website.

 

Being able to see your health and social care records at any time, in different places, means health and care professionals can make quicker and safer decisions about your care and the care of groups of residents like you.

As a user of local health and care services there are lots of advantages to having a joined-up record:

  • Everyone involved in your care will have the whole picture
  • When you visit somewhere different for care or meet a new care professional, they will have access to important health and care information
  • The results of common tests (for example blood tests) will be available to everyone involved in your care, regardless of where the test took place, reducing the need to repeat them
  • Professionals responsible for your care will be able to look at your health and care record to plan and improve your care
  • Professionals from different organisations will be able to look at anonymised health and care records and ensure that you, and others like you, are getting the best care from the whole team 
  • A complete, up-to-date record of an individual’s health and social care information helps them to make more informed decisions
  • They will have to spend less time finding out relevant information from different health and social care organisations and IT systems, and won’t have to spend time recording duplicate information across records
  • They will be able to use information to plan and improve care for their residents, Health and care professionals can work as a team to identify opportunities for improvement. They can do this using anonymised information, with resident’s personal details removed

Information about you is still stored on each organisation’s care record system.  The shared record displays information from each health or social care organisation on one screen, but it remains in that system and will be available to provide you with direct care.

Only the people directly involved in your care, at the time and place when you see them, or when they are preparing to see you or following up results, clinical letters or follow up care can see your information.

This might be your GP or practice nurse, hospital doctors and nurses, social workers and administrators who might be arranging your appointments and care.   A small number of people who work with these professionals may help to administrate the system itself, but they will only have access to information with you personal details removed.

Information is held in systems with very high security standards and controlled access.  Only those with a need to see your information to care for you will have access.  The system used records when and who has accessed it and this will be regularly checked.

Initially GP systems are being connected with local hospital systems, so your GP can see your hospital record and health professionals in hospitals can see your GP record.  This is happening in Barnet first. 

A list of the participating organisations can be found on our website. When other organisations join later in the programme, will will update this information on our website.

If you are happy for your information to be joined up then you don't need to take any action.  Health and care organisations have a duty in law to share information for care.  However, if you do not wish to be part of this, you can choose to opt-out.  You can do this on our website. 

Before opting out, please read the information on this website carefully and do so understanding what it means for you. If you choose to opt-out, you will not be able to take advantage of the benefits that the electronic joined-up record can bring you. The care professionals looking after you won’t have your full history and most recent information available to them ‘in real time’ when they assess you, and decisions about your care may take longer, even in emergency situations.

Information will still be shared on paper, by fax and over the telephone.

After you have opted out, you will receive confirmation on receipt of your request. Please contact us if you would like to check this or do not receive this.

All care professionals with access to health and care information work under strict codes of conduct meaning they must respect privacy and keep all information safe. Failure to do so is a serious offence. Information about you is protected under the Data Protection Act 2018/General Data Protection Regulations 2016.

This requires that care professionals can only see information they require to carry out their role in the delivery and management of care, must keep your records secure and have a duty of confidence towards your information.

The programme to join up care records was developed in partnership with health and care organisations in Barnet, Camden, Enfield, Islington and Haringey. It is coordinated by North London Partners in health and care.  The system operates via the Cerner Health Information Exchange (HIE) platform. 

If you want to find out what information a care organisation has about you, you can contact that organisation directly and request this from them.  This is known as a Subject Access Request. 

To do this, go to the website of the organisation in question (your hospital, GP, care organisation etc) and look for 'access to my record'.  Information on each individual organisation's process will be published on the site.

Remember - the joined up care record is simply health and care information from other organisations, displayed in one place, so that each organisation can work together to care for patients. 

For more information about making a Subject Access Request visit this website https://ico.org.uk/your-data-matters/your-right-of-access/

Is this the same as Summary Care Record (SCR)?

The national Summary Care Record is not the same as this joined up care record, which will provide a more detailed view of your health and care records.  If you have opted out of the SCR, this does not automatically opt you out of the joined up record across north central London.

You can read more on the summary care record at: https://digital.nhs.uk/services/summary-care-records-scr