North London Partners in health and care

Digital Minor Illness Referral Service launches

Digital Minor Illness Referral Service launches

This Digital Minor Illness Referral service went live across London in late 2018 enabling direct referral of patients into community pharmacy services via NHS 111.

This referral of low acuity patients, (patients that don’t require high levels of nursing care) directly reduces pressure from urgent care services and general practice, bringing care closer to the patient. The ambition is to extend to advanced pharmacist practitioners to take higher acuity referrals.

This is a huge success for north central London Strategic Transformation Programme and the team which initiated the project, said Dr Rachel Roberts, Health Education England’s Primary Care Education and Development lead for the North East and North Central London. “A key part of its success was bringing together ‘coal face’ practitioners, Health Education England and commissioners to co-design the educational and service delivery elements. We identified underutilised skills within different professional groups - including community pharmacy, nursing and allied health professionals - and developed a range of priorities within clinical pathways.

“We are looking at the role of community pharmacists in urgent care and hypertension screening and management.”

For more information, email